Frequently Asked Questions

Please read our FAQ before sending us a message.

Men’s shoes: sneakers, loafers, sandals, formal shoes
Women’s shoes: flats, sneakers, sandals
Kids’ shoes: casual shoes, school shoes, sandals
Special collections: Sports shoes, comfort footwear, and more

Payment Options: List the accepted payment methods (credit cards, Bkash, NAGAD,digital wallets, bank transfers, etc.).

We offer fast delivery across Bangladesh:

Dhaka: 2-3 business days
Outside Dhaka: 3-5 business days You will receive a tracking number once your order is shipped

To reassure customers about the security of their payment information, it’s crucial to be as detailed and transparent as possible. Here’s how you can emphasize security in your payment policy, making it more attentive and trustworthy:

### **Security of Payment Information**

At **Footmax**, we prioritize the safety and confidentiality of your payment details. To ensure a secure shopping experience, we have implemented the following industry-leading measures:

1. **SSL Encryption**:
– All transactions on our website are secured using **256-bit SSL encryption**. This means that your personal and payment information is protected from unauthorized access during transmission.
– You will see the padlock icon in your browser’s address bar, indicating that your connection to our site is encrypted.

2. **PCI-DSS Compliance**:
– We adhere to the **Payment Card Industry Data Security Standard (PCI-DSS)** to safeguard your card information. This ensures that all your transactions meet the highest levels of protection.
– Footmax does not store sensitive credit card details on our servers. Instead, we use **tokenization** to securely process payments.

3. **Secure Payment Gateways**:
– We partner with trusted and reputable payment processors such as **SSLCOMMERZ** and **bKash** (or any other processor), which use the latest fraud detection and prevention technologies.
– These payment gateways are **PCI DSS certified** and follow stringent security protocols to protect your financial data.

4. **Two-Factor Authentication (2FA)**:
– To provide an extra layer of security, we encourage enabling **2FA** when making payments via digital wallets or mobile banking apps.

5. **Fraud Detection**:
– We use advanced **fraud detection systems** that monitor transactions in real-time to identify and prevent any suspicious activity.
– In case of any irregularities, we will immediately notify you and take necessary actions to secure your account.

6. **Payment Options**:
– We offer multiple secure payment methods, including credit cards, debit cards, digital wallets, and mobile banking options like **bKash**. All payment processors follow international security standards for protecting your payment data.

7. **No Information Sharing**:
– We will **never share** your payment information with third parties, except for the purpose of completing your transaction. Your details remain confidential and protected.

8. **Customer Awareness**:
– We recommend you never share your credit card details or passwords over email or phone. **Footmax** will never ask for sensitive payment information via these channels.

By prioritizing your payment security with these robust measures, we aim to ensure a seamless and worry-free shopping experience at Footmax.

We have a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, measure your feet following our guide and compare it with our size chart. You can also refer to the size conversion table for UK, US, and EU sizes.

Yes, you will receive an invoice for your order. Once your purchase is confirmed, an electronic invoice will be sent to your email. This invoice includes all the details of your order, such as the products purchased, total cost, payment method, and shipping information. If you don’t receive it, please check your spam folder or contact our customer support team to have it resent.

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